Below are a few quick tips to help you minimize claims in frigid conditions.
Pack your moving trucks with shovels and extra towels.
Remind your team of cold weather driving and motor vehicle accident response best practices.
Cover furniture and electronics with pads, covered by plastic so the pads don’t get wet.
Over-communicate with your customers. Warn them about the potential for late arrival and keep them apprised of your ETA. Also, communicate your back-up plan if you are unable to safely arrive as scheduled.
Contact customers well ahead of your arrival and instruct them on their responsibility to clear driveways, paths, stairs and entryways of snow and ice.
Also, instruct customers to have utilities (electricity, lights and heat) turned on.
Instruct your team on how they should respond if they arrive and conditions are not clear. They will either need to remove any remaining snow and ice themselves or reschedule the delivery, depending on your company policy.
Be extra vigilant about wearing protective footwear and using floor protection in the home.
Use an “assembly line” unpacking approach in which an outside crew brings items to an inside unloading crew to avoid tracking excessive snow inside.
Remind your team of safe work practices. Tell them to dress warm, stay hydrated and immediately document and report any injuries.
Immediately wipe down any items that get wet – most expensive or fragile items first.
Assign one team member the responsibility of cleaning up any snow, ice or salt tracked inside.
Immediately document any known damage to your customers’ household goods.
Final tip: Never ever use the customers’ mattresses as sleds no matter how tempting the hill looks!