Moving Company Insurance Tip: How to Minimize Claims for Broken TVs and Electronics
High quality TVs and costly electronics can be the most stressful items to pack. They are large, fragile and often come in awkward shapes that don’t fit easily into boxes. And packing is just the first step. These home electronics must survive getting bumped and jostled during loading and unloading, and while in route to the new destination.
Televisions can cost anywhere from $300 to more than $10,000, depending on the quality. Include the sound system with speakers, the DVD player, the stereo, the desktop computer and the microwave and the potential loss adds up quickly.
These items can cost more than $20,000 total and can add up to big claims – so it’s important to provide your moving customers with some loss prevention tips!
Share these ideas with your moving customers to minimize claims for broken TVs and electronics:
1. Use original packing materials when possible. If the original cartons and packing materials are available, use them for repacking. They are custom designed to fit each item, affording maximum protection. If original materials are not available, offer to order a specially manufactured TV box for transporting large, flat screen TVs (for an added fee), or tell customers they can check with the retailer that sold them the item to see if they have extra or discarded boxes and packing materials.
2. Recommend professional packing. TV’s, home computers and stereo systems require special care to ensure they arrive safely. If you provide electronics packing services, make sure your customers know about it! If you don’t provide this service, refer customers to professional packers in your area.
3. Recommend adequate moving insurance. Proper insurance alleviates your customers’ moving anxiety. Inform your customers about the need for moving insurance and make sure they understand the coinsurance clause.
Save your company and your customers the stress of dealing with broken electronics. By increasing your pre-move communication, and recommending appropriate precautions, you’ll have more satisfied customers and fewer claims.
By the way, the busy season is here! Are you adequately prepared with FVP insurance?
